Get Answers

Please rest assured that our products are carefully packaged. Each crystal glass product has a very tight and safe packaging padding. If it is a large product, wooden boxes will be used to complete the transportation of goods to ensure that the product is not damaged by bumps and squeezing during transportation. If the situation you described does happen, please contact our customer service as soon as possible through the contact form or email, including the order number, order date, the best way to contact you, and photos of the damaged items. Our customer service team will contact you directly after a detailed inspection.

No. Lines or strings are not considered flaws. This nearly invisible difference in crystal density occurs during the melting process of molten crystal. Although visible when reflecting light, the strings disappear when the goblet or vase is filled with water.

How our crystal appears online has a lot to do with the resolution of your monitor. To help you visualize the product, we work hard to provide you with high-quality images, large photos, and the ability to enlarge photos online. Rest assured that when our product arrives, it will always meet our company’s strict quality standards.

Of course, our company’s main goal is to provide our suppliers with reliable and first-class quality products. We also have rich experience in mold design for crystal glass products. We support customers to customize drawings. We complete the design and production. In the end, this batch of products will be marked with your logo, and our OEM purpose has been achieved.

Yes, SHD Crystal fully supports product customization, as long as there is enough clear glass in the product you need and there are no cutouts, custom engraving can be completed. We offer custom engraving services, which are perfect for gifts. We sincerely welcome your rich creativity!

Since our products are all handmade, some of them have production molds. If there are customers who need such products, we must have enough inventory. Therefore, some of our products are labeled “finished product direct sale” to tell customers that such products will be delivered faster than other products (because other products may require customized processing, which means secondary design or re-opening of the mold, and the delivery cycle will inevitably be longer)

Are my details safe?
We use the information collected on the SHD Crystal website to process and complete your order and to keep you informed of the status of your order. We are committed to protecting the details submitted by each customer.

We have decades of experience in shipping crystals around the world. For our shipments we use high-quality, recyclable and long-proven shipping packaging to protect them during transport. In addition, all our shipments are insured.